Reference

Take Control of Your Account Access

pick5nj gives you direct access to account-level exclusion tools so you can limit or stop play on your own terms. These settings are built into your account and can be activated without waiting on hold — available where New Jersey law permits.

Account PauseCooling-Off PeriodFull ExclusionSupport Contacts
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Support Channels During Account Exclusion

Live Chat Reach our account team directly through the chat icon in your account dashboard. They can walk you through setting a cooling-off period or full exclusion without needing to call.
Email Support Send a written request to our support address if you prefer a documented trail. Exclusion requests submitted by email are processed and confirmed in writing before they take effect.
External Help Lines The National Council on Problem Gambling helpline (1-800-522-4700) operates around the clock. We encourage you to contact them at any point — no account action is required first.
HOW WE HANDLE THIS

How pick5nj Manages Exclusion Requests

No Re-Marketing During Exclusion

Once an exclusion is confirmed on your account, our marketing system removes you from promo emails and push notifications for the full duration. We do not send re-engagement messages during an active hold.

Balance Returned Through Original Method

Any remaining wallet balance tied to a PayPal, Venmo, or Play+ funding source is returned to the original method after identity verification clears — the same steps as a normal withdrawal.

Review Before Reinstatement

Accounts under full exclusion cannot be reinstated by simply resetting a password. A formal review is required, and in some cases a waiting period applies before access can be restored.

NJ State Program Referral

We refer accounts to the New Jersey Division of Gaming Enforcement Account closure program where applicable, so the exclusion can extend beyond pick5nj to other licensed operators in the state.

pick5nj What Our Account Exclusion Options Actually Do

What Our Account Exclusion Options Actually Do

When you activate an exclusion on your pick5nj account, it closes off access to sports betting, casino games, and any active wallet balance for the period you choose. A cooling-off option lets you step back for a set number of days without closing the account entirely. A full exclusion removes login access and flags your account so re-entry requires a formal review

process, not just a password reset. If you funded through PayPal or Venmo before activating exclusion, any eligible balance is returned to that same method after the hold period clears — the process follows the same verification path as a standard withdrawal.

Exclusion Terms You Should Know

01
What is a cooling-off period?

A temporary account pause lasting a set number of days or weeks. During a cooling-off period, you cannot log in, place bets, or access casino games until the period ends.

02
What does full account exclusion mean?

Full exclusion closes your account from all gambling activity for a minimum term. Reinstatement requires a formal request and review — it does not expire automatically like a cooling-off period.

03
What is the DGE Account closure program?

A New Jersey state program run by the Division of Gaming Enforcement. Once enrolled, your exclusion applies across all licensed New Jersey online gambling operators, not just one platform.

04
What happens to a Play+ balance during exclusion?

Funds loaded to your Play+ prepaid card through pick5nj are held and returned to the original funding source after identity verification, once the exclusion hold period has elapsed.

05
What is a time-limit tool?

A setting that caps the amount of time you can spend in your account per session or per day. It does not close the account but stops access once the limit is reached.

06
What does account reinstatement mean?

The process of restoring access to a previously excluded account. It typically requires submitting a written request, completing identity checks, and waiting through a mandatory review window.

Common Questions About Account Exclusion

Go to your account settings, find the account controls section, and choose a cooling-off duration. The pause activates immediately once you confirm. You can also request it through live chat if you need help locating the setting.

A cooling-off period cannot be cut short — it runs to its end date. A full exclusion requires a formal review before access is considered. Neither can be reversed simply by logging in with a new password.

No. Confirmed exclusions remove your account from all marketing communication for the full duration. If you continue receiving messages after exclusion is confirmed, contact our support team immediately.

An exclusion placed through pick5nj applies to this account. If you want exclusion to extend across all licensed NJ operators, you need to separately enroll in the DGE statewide program — we can point you to that process.

Any wallet funds connected to a PayPal or Venmo deposit are returned to that source after your account hold is processed and identity verification is completed. The timeline follows the same steps as a standard withdrawal.

Yes. Time-limit tools are available in your account controls and let you cap daily or per-session access. They are a lighter option if you want to reduce time spent without shutting down account access entirely.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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